Project

Flattrade

Windows Technical Assistance & Troubleshooting

Microsoft

Team size: 28 persons
Role: Associate
Category: Product Support
Core: To Resolve and Close the Tickets

Dynamics 365 for ticket tracking and Power BI for progress visualization, with PowerShell tools and live remote support to quickly resolve issues.

Tech Stack:
Windows Dynamics 365 IconDynamics 365Power BI IconPower BIMS Teams IconTeams Microsoft 365 IconMicrosoft 365
S.No. Implementation
1 Dynamics 365 Customer Service Ticket Tracking System
2 PowerShell TroubleShootingScript toolset (TSS)
3 Provide client with step-by-step guides for Issues
4 Troubleshooting & Diagnostics over Remote for Live Assistance
5 Progress Visualization with Power BI

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